Oribe Reviews

I placed two separate orders. One arrived fine. The other did not. I contacted Oribe about sending it back so I can have it replaced and they completely ignored me after countless emails. I have a speech disorder so it is time consuming and uncomfortable for me to make phone calls which is the only reason I have not called. I have emailed over 5 times. I just really can’t believe how they have been blatantly ignoring every single email I have sent them. I am offended and I feel completely disrespected and belittled. How can a company ignore a customer after receiving a faulty item? Very unprofessional company and I will share my experience on every platform I discover. I am very saddened about this experience. Very tacky to do this to a customer over one product.
If you have an issue with an order do not expect a reply. Their items are high end priced yet their behavior is the total opposite.

Expensive and worth it, at a salon the owner mentioned how good my hair smelled.

Ordered several products. One was a hairspray that did not spray properly. Contacted customer service via email and they contacted back and asked for a photo of the issue. I sent a photo and a video. Never heard from them again. Would not purchase anything from their website! Wasted my money.

My original order took two weeks before I found out it was returned to sender. I contacted Customer Support and they actually got back to me quickly to let me know this and asked if I wanted a refund or the product. I informed them to refund my money as I purchased product elsewhere. Amazing I received the product without 3 days and no refund. I asked for a return label, since I should not have to pay to return the items and now they won’t return my emails. Go figure.

Their products are bit pricier than the regular shampoo and conditioner available at Walmart and Target but it is worth all the money I spent. Absolutely love how clean & soft the gold lust repair shampoo and conditioner makes my hair. Hair looks much much better after usage and it smells divine too